Returns and Refund Policies

Our Returns and Refund Policies

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.  To exercise your cancellation right please visit our support at

Our Voluntary Returns Policy

In addition to your statutory cancellation rights outlined above, Nisitrade offers a 30-day return or refund window for most products purchased from our website, provided that they are in unused and undamaged condition. Please note that this return and refund policy does not affect your statutory rights and your right of cancellation as described earlier.

We kindly ask that you return each item in the same condition as it was received. New items must be returned unused and undamaged, while used items must not have any additional signs of use or damage.

Please be aware that the same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products are not eligible for return under the Returns Guarantee, unless defective:

- Products that are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items
- Sealed audio or video recordings or software if unsealed by you after delivery
- Goods made to your specifications or clearly personalized, including personalized Nisitrade Handmade items
- Goods that may deteriorate or expire rapidly.

We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to provide you with a seamless and satisfactory shopping experience.

  The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:


Statutory Rights Nisitrade Returns Policy (as set out by product category below)
Return period 14 days 30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes
Refund of costs of sending the item back to us if cancellation? No Yes
Refund of costs of sending the item back to us if shoes, clothing, handbags, jewelry and watches? No Yes
Refund of original delivery costs if defective? Yes Yes
Refund of original delivery costs if cancelled? Yes, cheapest method Yes, cheapest method
Note: strives to ensure your satisfaction with every purchase. Should you need to return an item, we offer a refund within 14 days of shipment confirmation, and we will notify you via email. However, in certain circumstances, refund time frames may take longer. Please allow up to 7 business days after the refund is issued for it to reflect in your bank account or credit card statement. In some cases, the refund process may take longer than the standard time frame. To learn more about our refund policies and estimated refund timelines, please contact our Support.

We understand that returning items can be inconvenient, which is why we want to remind you that you have the right to cancel most purchases within 14 days and in our store within 30 days. Moreover, you have statutory rights that ensure goods are as described, fit for purpose, and of satisfactory quality. We value your satisfaction and want to make the return process as seamless as possible.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

Mistaken Returns

We kindly request that you carefully inspect the item you intend to return to ensure it is complete and correct. Refunds can only be processed for the exact item returned.

In the event that you accidentally send the wrong item to Nisitrade, please notify our customer service team immediately ( Please note that Nisitrade does not store mistakenly sent items, and Nisitrade cannot guarantee the return of the item. Unfortunately, we cannot provide compensation for incorrectly returned items.

We appreciate your cooperation and attention to detail, and we want to ensure that your return experience is as smooth as possible.


Contact information 

Trade name: Nisitrade

Phone number: +447504967188


Physical address: 24 Lincoln Place, Wigan WN5 0RA, United Kingdom

Trade number: UTR 6696652245


If you need to contact us by post, please write to: 


24 Lincoln Place

This isn't our returns address and returns won't be processed at the above address. If you need to return an item please visit our Support.